Contact and job details (name, address, phone, email, access notes, quotes, invoices, job photos) — to quote, perform and warrant the work, and to send service reminders you've agreed to.
Payment records — bank transfer references and cash receipts only; we do not take or store card numbers.
Job photos — before and after shots are taken as proof of the work and sent to you with the invoice. If one is used to show our work, it is framed on the glass or roof, not your home: no house numbers, number plates or people, and nothing visible through the glass. If you would rather your property never appears, tell us and it comes down.
How it's handled
Stored in commercial-grade cloud services (job management, accounting and email platforms) with access limited to the operator.
Never sold or shared, except: with a coordinating care provider for funded clients (their records requirements), with our accountant/bookkeeper for tax, or where the law requires it.
Marketing messages carry an opt-out ("Reply STOP"); opting out is actioned immediately and permanently.
Retention follows tax and insurance requirements (typically 5–7 years), after which records are deleted.
Access keys/codes held under written arrangement are stored separately from address records.
Questions, corrections or deletion requests: the enquiry form at https://mildurashine.com.au/#quote — answered within 7 days.
Signed: ____________________ Owner/Operator · Date: ____ / ____ / 2026 · Next review: July 2027